Frequently Asked Questions
Getting Started
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Reach out through our contact form or email us at hello@helmpsychologygroup.com. Tell us a little about yourself, what you're looking for, and your general availability for a complimentary 15-minute consult call. A note: please do not include sensitive details in this initial message.
From there, we'll coordinate the consult call with either Dr. Annia Raja or Dr. Chaim Rochester depending on availability, preference, and fit. We'll talk through what's bringing you in, answer any questions you might have, and get an initial sense of whether Helm Psychology is the right place for you.
If things feel like a fit, we'll schedule an initial session—be it for weekly therapy or the first step of the Therapy Intensive process. We'll send you intake paperwork electronically to complete beforehand, so that we can spend that first meeting actually talking about what matters, rather than on administrative logistics.
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The consult call gives us both an initial read, but the first appointment is where we can really start to feel things out together.
We'll get to know you—what's bringing you in, your history, your hopes and goals for therapy, what has and hasn't helped in the past, and whatever else you feel like sharing—and we'll continue to be straightforward about how we actually work, what depth-oriented therapy looks and feels like week to week, and what we think we can do together given what you've shared. And if a Therapy Intensive is the better container, we'll talk about what that would look like instead.
Fit matters more than almost anything else in therapy, so we take the question seriously on both sides. If it feels right, we'll talk through starting. If it doesn't, we'll say so, and we'll help however we can with your search—whether that's referrals to other therapists we trust, or a different direction if that's what's called for.
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If we're moving forward with starting weekly therapy together, we'll set a weekly time to meet. Weekly frequency is our minimum, and it's a real commitment, but it's also what makes therapy work.
Longer gaps between weekly sessions tend to turn our time into status updates on what's happened in between, and we end up spending more time playing catch-up rather than getting into what's underneath the day-to-day. Continuity is what lets patterns become visible, and what lets change take root over time.
Some clients meet more than once a week. Others find that a standing weekly hour just can't fit into their lives no matter how much they want it to—this could be due to call schedules, trial calendars, travel, unpredictable seasons of the business or whatever you're building. For those folks, a Therapy Intensive may be the better container: longer sessions that are held less often, but enable the same depth over time.
Not sure what fits? Let's talk about it. Reach out for a complimentary 15-minute consult call, and we can work on landing on the right rhythm together.
How We Work
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Depth-oriented therapy (also called psychodynamic therapy) is longer-term therapy that's meant to address where symptoms and distress come from, rather than simply how to manage them. One of the most useful ways to describe how we work is to start with the opposite.
There's a wide range of approaches out there in the therapy world. On one end of the spectrum are the short-term, structured models: you set an agenda at the start of each session, there may be worksheets or homework between sessions, the focus is on concrete coping strategies for managing symptoms, and the goal is that within a few weeks or months, you're done and on your way. For some people and some situations, that's exactly right.
We are very much the other end of the spectrum, and here's why that matters for the people we work with. Physicians, executives, founders, attorneys, high achievers broadly—these are people who tend to be doers and fixers by nature and by training. Problem-solving is the default setting, and it's a skill that has built entire careers.
But the things that bring someone into therapy usually aren't problems that can easily be "solved." So in psychodynamic therapy at Helm Psychology, instead of just managing symptoms with surface-level coping strategies, we aim to go after—and get underneath—where the symptoms come from in the first place. Patterns like these form over years, usually starting in your earliest relationships. They don't tend to change just because you've spotted them.
Therapy here looks different from more structured therapies. We don't set an agenda at the top of the hour. There are no worksheets. You won't get homework. We start with what's on your mind, and we gently follow things together—sometimes that leads us into your history, sometimes into something that happened on Tuesday, sometimes into what's happening right there in the session.
Most of our clients run their whole lives on output. Rounds, filings, board meetings, payroll. Everything is a deliverable, including, often, how they show up for other people. Therapy with us has no performance baked into it. For a lot of the people we see, that alone is unfamiliar. But that discomfort is usually where things start to move over time.
Learn more about how we work, and why, here.
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Many of our clients have worked with a coach at some point—executive coaches, physician coaches, business coaches. Coaching works on goals, performance, and strategy: it takes your objectives as given and helps you hit them more effectively. Within that frame, it can be genuinely useful.
But that frame is also its limit. Coaching runs on the same operating system our clients already live in: targets, metrics, action items, optimization. If part of what's wearing on you is that operating system (e.g., the relentless self-pressure, the sense that you're a project or a product to be managed), then more optimization isn't the answer.
Therapy with us works underneath those layers: not how to get you to perform better, but where the ambition and drive to excel came from, and what it's likely costing you (even alongside everything it's helped you achieve). Coaching also isn't clinical work, and it isn't confidential the way therapy is. There's no legal privilege protecting what you tell a coach.
If you've done therapy before and it helped for a while, then faded—or it gave you language for your patterns, but the patterns didn't change—that can be common with shorter-term, skills-based therapy. But it doesn't mean therapy failed you or that you're beyond help. Instead, it usually just means the work reached a ceiling: coping with things rather than getting at the roots of them. Depth-oriented therapy is built to go further down, and that's often exactly what makes the difference the second time around.
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We won't pretend to know on day one, and we'd be wary of anyone who says they do.
What we can tell you is how it tends to go. This is longer-term depth work. Realistically, that means most of our clients are with us for at least a year, many considerably longer. This is not because therapy is meant to be endless. Instead, it's because the patterns we're working on took decades to form, and they aren't simply going to be understood, much less reorganized, in a few short weeks or months.
That said, this isn't open-ended drift. We'll be paying attention the whole way to whether the work is working. We won't be grading each session as it happens, though. And if you notice the urge to do that—to optimize every session, to squeeze maximum value out of every minute together—then that's worth processing in our work, rather than treating as an indictment of therapy itself. And in fact, it may be part of the very patterns we're working with together. But over the broad arc, you'll feel when therapy is working and helping.
And when things reach a natural conclusion, ending well is itself a phase of therapy, not an afterthought. Some clients also return for a season when something new arises, be it months or years later. That's not a failure of the first round; it's simply how depth work tends to function across a lifespan.
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Almost nobody who calls us is in crisis. In fact, quite the opposite: they're running departments, practices, companies, caseloads—and by every external measure, they're doing quite well.
But what they usually say is some version of this: I don't know if things are bad enough to be in therapy. Therapy is for people who are really struggling, and I'm doing okay enough. Other people have real problems. Therapy is for the weak, and I'm definitely not weak. In fact, I'm the only one holding it all together.
That logic can hold for years, because for someone capable, it almost always works—you absorb things, you keep going, the bar for "bad enough" keeps moving up alongside your capacity to handle things.
But feeling flat inside a successful life, or like you're watching it from a slight distance, doesn't have to reach an emergency to be worth taking seriously. There's no threshold of suffering you need to clear first. If something in you keeps raising the question, that's enough.
Fees & Insurance
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Not directly. Helm Psychology is a private-pay, out-of-network practice, and we don't bill insurance directly. Payment is due at the time of each session, and we accept all major credit cards as well as HSA and FSA cards.
This is a deliberate choice. Staying out of network keeps your care private, and it frees the work from the constraints insurers place on diagnosis, session frequency, and length of treatment. We can do depth-oriented therapy at the pace the work actually needs, rather than the pace a benefits plan will authorize. Many of our clients tell us this is part of why they chose us.
That said, if you'd like to pursue insurance reimbursement and you have a PPO plan with out-of-network benefits, you may be reimbursed for some portion of each session. In most cases, we can submit out-of-network claims electronically on your behalf. For plans where that isn't possible, we can provide monthly superbills you can submit yourself. Any reimbursement goes directly to you from your insurer.
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There are two ways to check.
The fastest is Mentaya's free benefits checker at mentaya.com/patients. Enter your insurance details and it gives you an instant estimate of what your plan may reimburse for out-of-network therapy. Treat it as a starting point rather than a guarantee: actual reimbursement depends on your plan's allowed amount for each session, which only your insurer can confirm.
For a definitive answer, call the member services number on the back of your insurance card. Individual therapy sessions are billed under CPT code 90837, and these are some questions that may be worth asking:Do I have out-of-network coverage for outpatient mental health services?
Is CPT code 90837 covered?
What is my out-of-network deductible, and how much of it have I met?
Once the deductible is met, what percentage of each session is reimbursed?
What is the allowed amount for CPT code 90837?
Are there session limits?
What are my plan's start and end dates?
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We'll share our current rates for weekly sessions by email before we schedule a consult call, so you have them in hand prior to the call. And if you're interested in a therapy intensive offering, share that in your initial message, and we'll be sure to share more pricing information prior to the consult call to help inform our conversation together.
Logistics & Confidentiality
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Yes, in many cases. Helm Psychology is a fully virtual practice, and we see clients across California, Texas, and 40+ PSYPACT states. If you live in a PSYPACT state, we can work together regardless of where you are. The current list of participating states is here—it changes as new states join, so the map is the most reliable source.
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Yes. Everything discussed in our sessions is protected by strict confidentiality laws. There are a few very narrow legal exceptions (primarily situations involving imminent risk of serious harm), and we'll walk you through them before we begin.
And because we're a private-pay practice and don't bill insurance directly, there's an additional layer of privacy in how we work. We aren't required to submit diagnoses, treatment plans, or session information to an insurance company for authorization or review. Keep in mind that if you choose to pursue out-of-network reimbursement, a diagnosis code appears on the claim or superbill—but that's your choice to make, not a pre-condition of working with us.
Have questions about your specific situation?
Each of our client pages has its own FAQs section, with answers to the questions that come up most for that field. Things like confidentiality concerns specific to physicians, executives, attorneys, and entrepreneurs and founders, how we work with your schedule, and what therapy tends to look like for people in your world.
And if your question isn't answered anywhere here or elsewhere, then just reach out and ask. That's part of what the consult call is for.